Customer Support Services
^{Highly reactive, long term support}

In an economic context where technologies are increasingly influenced by the mass consumer market, product lifetimes have shortened considerably.

EADS TEST & SERVICES has resisted this trend by guaranteeing a very long lifetime for their products. Testers accompany aircraft and weapon systems for as long as necessary throughout their operational lives.

This competitive advantage is covered by support contracts renewable by 3- or 5-year periods, or even longer. Training and technical documentation also play key roles in maintaining skills and are ensured over the long term.

The location of logistics centres in Asia and America has allowed EADS TEST & SERVICES to enhance their reactivity to customers’ requirements. Already capable of sending out technicians to anywhere in the world within a few days, the company can now also carry out repairs in these centres. For standard replacements, delivery takes from 24 to 48 hours.

A 24/7 global hot-line also provides immediate round the clock assistance worldwide. In addition to this emergency technical assistance, standard logistical services include repairs, calibration and spare parts.

The secured Internet site dedicated to Support plays an important part in ensuring EADS TEST & SERVICES’ reactivity. Remote monitoring and operation of the customers’ testers adds a diagnostic capability that complements the service provided by telephone assistance.

European Aeronautic Defence and Space Company EADS N.V.
Le Carré · Beechavenue 130-132 · 1119 PR Schiphol Rijk · The Netherlands

EADS Deutschland GmbH · 81663 Munich · Germany
EADS France S.A.S. · 37, boulevard de Montmorency · 75781 Paris Cedex 16 · France
EADS CASA · Ava. de Aragón, 404, 28022 Madrid · Spain