Proven All-in-One Contact Center Management Tool from EADS TELECOM North America Sets Ease-Of-Use Standard, Raises Customer Service Bar

Centergy Conductor simplifies contact center management, improves customer interactions

The easiest-to-use contact center management application on the market – featuring a single scripting tool and highly intuitive user interface – became available today with the introduction of CentergyTM Conductor from EADS TELECOM North America.

Centergy Conductor is the management application for CentergyTM M7480, an all-in-one contact center solution announced today by EADS TELECOM North America.

“Centergy Conductor simplifies contact center management functions by managing all media channels, and its single scripting language means changes are made once and instantly applied globally – a true savings in time and resources,” said Stephane Angelot, vice president of product line management for EADS TELECOM North America. “This translates to real-time matching of agents and information to customers and campaigns, increasing the quality of service provided.”

Centergy Conductor’s scripting provides:

Centergy M7480 is a Windows-based, multimedia contact center solution that resides on a single server and comfortably scales from five to 500 agents. In addition, its modular design allows companies to purchase only the options they need while leaving capacity for growth. In addition to Centergy Conductor, Centergy M7480 also includes Centergy™ Linguist, a revolutionary application that enables customers to interact with companies in virtually any language.

Headquartered in Dallas, EADS TELECOM North America is a leading provider of enterprise telephony and contact center solutions for converged and full voice over IP (VoIP) networks. Solutions include Centergy™ Contact Center for informal call centers, multi-site contact centers and outsourcers with multiple clients, and PointSpan® IP telephony systems, phones and applications for enterprises of all sizes. EADS TELECOM North America and its European strategic counterpart, EADS TELECOM, support customers and systems in more than 80 countries. EADS TELECOM North America Inc. is a wholly owned subsidiary of EADS North America Inc. For more information, please visit the Web site at www.eadstelecom-na.com.

EADS North America is the holding company for the North American activities of EADS, the second largest aerospace and defense company in the world. Through its business units and nationwide network of suppliers, EADS and EADS North America contribute more than $6 billion annually to the U.S. economy. With 10 operating units and investments in 10 states, including the District of Columbia, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, and defense markets. To learn more, please visit the Web site at www.eads.net.

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