EADS TELECOM presents its new solution designed for contact centers in an IP environment:the M7480 Contact Center
Paris, le 10 avril 2002
EADS TELECOM has chosen the " SeCA" (European Call Center Exhibition) in Paris 29/31 May, to present its new M7480 Contact Center solution, designed for large contact centers. An affirmation of the IP expertise it offers.
EADS TELECOM founded in 2001 is a provider of turnkey communications solutions based on civil technology to the Defence, Public Safety and Civil markets in the form of its Connexity range of solutions.
EADS TELECOM has a 30% share of the French market and an 8% share of the European market in enterprise telephony, thanks to its M6500/Succession platform, with 300,000 systems installed providing 9 million lines.
IP-based solutions account for one third of EADS TELECOM's clients, and it offers 10 years of experience in the call centers market.
In an endeavour to strengthen its position on the market with special emphasis on large-capacity call centers, EADS TELECOM has chosen SeCA 2002 to offer previews of:
The M7480 Contact Center: a compact, modular contact center solution
An open-ended solution for a future-safe contact center.
Running on the Succession 6500 or M6500IP PBX, the new version of M7480 Contact Center offers the following features as standard:
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Skills-based routing
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Database lookup
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Management, supervision and statistics
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Moving message management
This module is the ideal tool for improved management of customer relationships, for help desks numbering anywhere from a handful to over a hundred agents. It also supports seamless evolution to improved capacity and advanced functionality.
EADS TELECOM offers a whole range of voice terminals and peripherals with this solution, from analog telephones to IP i7xx LAN terminals and i2052 softphones, ideal for single-terminal management of voice-related applications.
A new large capacity module can support up to 1,500 agents on multiserver mode to offer an effective solution to the problems encountered in major call centers, distributed environments and virtual call centers.
The M7480 Call Center comes with optional modules offering more advanced customer relationship management functions:
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Advanced scripting
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Interactive voice server
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CTI Agent
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Outgoing calls
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E-mail/fax management
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Web interface
The M7480 Contact Center is a highly modular, competitive solution adaptable to the needs of the business. All that's needed to add extra functionality is a software key.
EADS TELECOM, IP expertise and innovation for the contact center
EADS TELECOM is constantly adding to its range of solutions based on its expertise in IP in its endeavour to respond to the needs of businesses. This expertise allows it to offer savings in cabling costs, multimedia call center skills and networking of agents across multi-site businesses.
The M7480 Contact Center works in an IP environment, which has several advantages:
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Multi-site distribution using existing architecture
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Ease of deployment, even in computer environments, without undermining existing telephone networks
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Makes outsourcing possible
The M7480 Contact Center solution will be available in a few months' time in all countries where EADS TELECOM technology is sold, including Belgium, the Netherlands, Denmark, Germany, Spain, Portugal, Italy, Switzerland and Asia.
Our Call Center Marketing officer, Jean Denis Garo, will be holding a workshop at the SeCA on Friday 31 May from 11.30am-12.15pm. The topic will be: Multimedia and IP environment Contact Center.
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About EADS TELECOM
EADS TELECOM, the EADS (European Aeronautic Defence and Space Company) group’s worldwide centre of excellence in telecommunications, is No. 1 in Europe and No. 2 in the world in the fields of aeronautics, defence and space. EADS TELECOM provides turnkey telecommunications networks based on civilian technology for the defence, public safety and civilian markets with its range of "Connexity" solutions, the common denominator of which is security.
EADS TELECOM is endowed with expertise in both digital radio telecommunications and fixed telecommunications in an IP environment, based on tested, functional civilian technology, as well as in information system security. With the benefit of Tetrapol technology, EADS TELECOM is No. 1 in the world in the field of secure digital radio networks with 60 networks in 28 countries, 10 of which provide complete national coverage. With their Succession /6500 solutions, EADS TELECOM is a world leader in IP Telephony for businesses.
Operating in 12 countries, with a staff of 3,500 people throughout Europe, the United States and Mexico, EADS TELECOM had a 2001 pro-forma sales figure of 860 million euros.
Press Contacts
EADS TELECOM
Brigitte Faure
Sandrine Quinton
Phone: +33 (0)1 34 60 71 70 or 79 01
Cours
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