New ”Customer first” features for superior customer service
- Strengthened Field Service department in North America
- TBM Parts Catalog now on-line
EAA AirVenture, Oshkosh, WI, 27 July 2006
Field Service Representative
To better support its growing fleet of aircraft in North America, EADS Socata is strengthening its field service department in South Florida. Now Field Service Representatives will be able to regularly visit EADS Socata’s nationwide network of distributors and service centers to provide them with the latest technical information, advice and assistance. This group also supports customers where customer-specific solutions such as factory repair plans are required. “We are bringing factory technical support closer to the end-customer with this move” explained Raphael Maitre, EADS Socata’s vice-president of customer support. “the goal is to further improve the Socata owner experience across our complete US service network”.
TBM 700/850 Aircraft Parts Catalog on-line
EADS Socata customers will now have access to the TBM 700/850 aircraft parts catalog online allowing them to look up parts and obtain pricing in real time. “The online parts catalogue allows both end customers and service centers to search the complete TBM parts system and identify the parts they need (and their price) rapidly” said Maitre. “While this approach is common in other industries, EADS Socata is amongst the first to bring Internet technology to this kind of application in General Aviation and is a sign of our intent to use the best of information technology to offer the highest possible level of customer support” he added.
EADS Socata is one of the world’s leading general aviation manufacturers, with more than 17,000 aircraft built since its birth as Morane-Saulnier in 1911, which includes the MS 760 ParisJet – the world’s first business jet. EADS Socata manufactures the TBM 850, world’s fastest single turboprop and the TB GT piston touring and training aircraft. It also produces airframes for Airbus airliners (including the new A380 and A400M military transport), the Dassault Falcon 7X, Eurocopter helicopters and Embraer regional jets.
The company is headquartered in Tarbes, France, and its North American operations are located Pembroke Pines, Florida. EADS Socata is a wholly-owned subsidiary of EADS – a global leader in aerospace and defense and related services.
Media contacts:
| Andrew Knott | Americas |
Tel.: +1(0)954 893 14 12 www.socata.eads.net |
| Philippe de Segovia | International |
Tel.: +33 (0)670 21 70 47 www.socata.eads.net |
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