Socata Aircraft Receives "Customer Service Excellence Award" From Its Owners

The Socata TB Users Group announced today that it had presented Socata Aircraft (the US-based arm of EADS Socata) with an award for “Customer Service Excellence” at its annual East-coast flyin, held this year at the Aviation Museum of Kentucky in Lexington.

The Socata TB Users Group announced today that it had presented Socata Aircraft (the US-based arm of EADS Socata) with an award for “Customer Service Excellence” at its annual East-coast flyin, held this year at the Aviation Museum of Kentucky in Lexington.

“It is common for user organizations to complain about the support that they receive from general aircraft manufacturers, (in fact poor service was in many cases why GA user organizations were founded in the first place). Socata Aircraft has raised customer service to a level that vastly exceeds that offered by other GA manufacturers, by offering 7/24/365 support to direct to owners and individual maintenance organizations that simply goes the extra mile” said Andrew Knott, head of the Socata TB Users Group, the type organization for the 2000+ EADS Socata piston-engined aircraft flying worldwide. “We have multiple examples of Socata Aircraft Technical support staff simply going out of their way to help owners and reduce their maintenance costs. In addition, Socata’s participation in the TB Users Group Message Board (where they provide answers to TB-related technical questions on-line), allows TB owners to reduce aircraft downtime and further reduce costs (since in many cases they now know what their problem is, what needs to be done to resolve it and what parts are needed before they call their maintenance organization). This award is well deserved.” he added.

“We are obviously incredibly pleased to receive this award” said Bruno Mandon Socata Aircraft’s Deputy VP of Customer Service. “We have placed special emphasis over the last few years in offering our owners the absolute best in customer service to complement the quality we build into our products in the factory. To have the results of our efforts recognized like this by our owners will spur all of us to even greater heights!”

EADS is the second largest aerospace and defense company in the world with revenues of € 90.1 billion in 2003 and a workforce of more than 100,000. EADS Socata is a wholly-owned subsidiary of the EADS group and is one of the leading general aviation manufacturers worldwide. Its range of aircraft includes the TBM700 high-speed turboprop and the TB GT single-engined piston family of touring and training aircraft.

European Aeronautic Defence and Space Company EADS N.V.
Mendelweg 30 · 2333 CS Leiden · Niederlande

EADS Deutschland GmbH · 81663 München · Deutschland
EADS France S.A.S. · 37, boulevard de Montmorency · 75781 Paris Cedex 16 · Frankreich
EADS CASA · Ava. de Aragón, 404, 28022 Madrid · Spanien